Lucky7 Casino Privacy Policy

At Lucky7 Casino, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access our platform at lucky7even.com, create an account, or engage with any of our lucky 7 casino games, promotions, or services. We encourage you to read this document carefully to understand our practices. By continuing to use our website, you agree to the terms described herein.

Who We Are

Lucky7 Casino is operated by Metlait SRL, a company registered under the laws of Costa Rica, with registration number 3-102-911867, and registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold e-gaming licence No. 0000064 issued by the Tobique Gaming Commission (Tobique First Nation, Canada). As the data controller for your personal information, we are responsible for ensuring your data is handled lawfully, fairly, and transparently in accordance with applicable privacy legislation.

Information We Collect

When you register for a Lucky7 Casino account or interact with our lucky 7 online casino platform, we may collect various types of personal data. We collect only what is necessary to deliver a safe, secure, and enjoyable gaming experience.

Personal Identification Data

• Your full name, date of birth, and gender
• Government-issued identification documents for KYC verification
• Residential address and contact telephone number
• Email address used to create your Lucky7 Casino account

Financial and Transaction Data

• Payment method details, including card numbers (partially masked) and e-wallet identifiers
• Deposit and withdrawal history across supported methods including Visa, Mastercard, Skrill, Neteller, and cryptocurrencies such as BTC, ETH, and USDT
• Records of lucky 7 bonus claims, lucky 7 casino promo code redemptions, and lucky 7 free spins usage
• Withdrawal amounts and frequency in line with our published limits

Technical and Usage Data

• IP address, browser type, and operating system
• Device identifiers when you use our lucky 7 casino app or mobile browser
• Pages visited, lucky 7 slots played, session duration, and in-game activity
• Cookies and similar tracking technologies (detailed in our Cookie Policy)

How We Use Your Information

At Lucky7even, we process your personal data for a number of legitimate purposes tied to delivering our services and meeting legal obligations. We do not sell your personal data to third parties.

• Account management: We use your registration data to create and maintain your Lucky7 Casino login credentials and profile.
• Identity verification: We carry out KYC and AML checks as required under our licence, verifying your identity before processing significant withdrawals or awarding certain lucky 7 no deposit bonus codes.
• Payment processing: We use your financial data to process deposits, manage withdrawal requests, and apply correct currency conversions for players using AUD, EUR, USD, and supported cryptocurrencies.
• Promotions and bonuses: We use your activity data to apply eligible offers, including welcome packages, the Monday Reload Bonus, Saturday Reload Bonus, Lucky Spin rewards, and VIP Club benefits.
• Customer support: We use your contact and account data to provide 24/7 human-assisted live chat and email support at support@lucky7even.com.
• Security and fraud prevention: We monitor gameplay and transaction patterns to detect suspicious activity and protect all lucky 7 gambling participants on our platform.
• Legal compliance: We retain and process data as required to meet obligations under Costa Rican law and the terms of our Tobique Gaming Commission licence.

Cookies and Tracking Technologies

Our Lucky7 Casino platform uses cookies and similar technologies to enhance your experience when playing lucky 7 slots real money games or browsing our live casino section. Cookies help us remember your preferences, maintain your lucky7 login session, and analyse how our platform is used so we can continue to improve it. You may control cookie settings through your browser, though disabling certain cookies may affect the functionality of our site. For full details, please refer to our separate Cookie Policy.

Sharing Your Data

We at Lucky7 Casino do not share your personal data with unauthorised third parties. However, in order to operate our lucky 7 live casino and broader platform effectively, we may share your information with trusted partners in the following circumstances:

• Payment providers: We share necessary financial data with processors such as Visa, Mastercard, Neteller, Skrill, MiFinity, MuchBetter, and cryptocurrency networks to complete transactions.
• Game providers: We share session identifiers with software partners including Pragmatic Play, Play'n GO, Booming Games, BGaming, NetGame, and others to facilitate access to lucky 7 slot games and live dealer tables.
• Regulatory authorities: We may disclose data to the Tobique Gaming Commission or other competent bodies when required by law or our licence conditions.
• Service providers: We work with carefully vetted third-party vendors for analytics, customer support infrastructure (including Intercom for live chat), and platform security.

Data Retention

We retain your personal data for as long as your Lucky7 Casino account remains active, and for a period thereafter as required by applicable law and our AML obligations. If you request account closure, we will retain certain records for the minimum period mandated by regulation, after which your data will be securely deleted or anonymised.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data. We are committed to honouring these rights in relation to information we hold about you:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your data, subject to legal retention requirements
• The right to withdraw consent to certain forms of data processing
• The right to object to the use of your data for direct marketing
• The right to data portability in a structured, machine-readable format

To exercise any of these rights, please contact our support team at support@lucky7even.com. We will respond to verified requests within a reasonable timeframe.

Data Security

We at Lucky7even implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. This includes SSL encryption across our lucky 7 online casino platform, secure data storage practices, and access controls limiting who within our organisation can view your information. While we work diligently to protect your data, no system is entirely immune to risk, and we encourage you to use strong, unique Om6]sBKvaXd6Vo86s for your lucky7 login.

Children's Privacy

Our Lucky7 Casino services are strictly intended for adults aged 18 years and over (or the legal gambling age in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we become aware that a child has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

Restricted Jurisdictions

We do not offer real-money lucky 7 casino games to players located in restricted countries, including but not limited to the United States, United Kingdom, Australia's prohibited territories, and others listed in our Terms and Conditions. If you are accessing our platform from a restricted jurisdiction, you must not register or deposit funds. We use IP detection and KYC processes to enforce these restrictions.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or the services we offer. When we make material changes, we will notify you via email or a prominent notice on our Lucky7 Casino platform. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our lucky 7 casino online services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, please do not hesitate to get in touch. Our dedicated support team is available 24/7 and committed to resolving your enquiry promptly.

• Email: support@lucky7even.com
• Live Chat: Available 24/7 via the lucky7even.com website
• Operator: Metlait SRL, El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica